Last updated: 30 November 2025

Your privacy is important to us. This Privacy Policy explains how EdgeFlo (“we”, “our”, “us”) collects, uses, and protects your information.

1. Information We Collect

We may collect:

1.1 Personal Information

• Name

• Email address

• Payment information (handled by Stripe)

• Profile picture (optional)
  
  
  

1.2 Usage Data

• Login activity

• Device/browser information

• IP address

• Session duration

• Crash logs
  
  
  

1.3 Trading-Related Data

If you connect broker accounts:

• Trade history

• PnL

• Balance

• Metrics used for journaling & analytics
  
  
  

1.4 AI Interactions

Messages typed into:

• FloAI

• Notebook

• Journal entries

• Prompts and responses
  
  
  

This data helps improve your account experience and AI accuracy.

2. How We Use Your Information

We use your data to:

• Provide access to the Platform

• Display analytics and metrics

• Improve AI personalization

• Troubleshoot issues

• Send important product updates

• Prevent fraud and misuse

• Improve user experience
  
  

We do not sell your data.

3. Payment Information

Payments are processed by Stripe.

We do not store your card details.

Stripe’s policy: https://stripe.com/privacy

4. AI Processing

Your AI inputs may be securely processed by:

• OpenAI

• In-house AI models

• Chatbase integrations
  
  

This is to deliver responses, improve accuracy, and personalize your usage.

We do not sell or publish your private trading data.

5. Data Security

We use:

• Encryption in transit and at rest

• Authentication via Auth0

• Role-based access control

• Regular audits
  
  
  

However, no system is 100% secure. You use the Platform at your own risk.

6. Sharing Your Data

We may share data with:

• Hosting providers
  
  
  

• AI service providers
  
  
  

• Market data providers
  
  
  

• Analytics tools
  
  
  

• Customer support systems
  
  
  

We do not sell data to third parties for marketing purposes.

7. Your Rights

Depending on your region, you may request:

• Access to your data

• Correction of inaccurate data

• Deletion of your account

• Export of your data
  
  

To request: support@edgeflo.com

8. Data Retention

We retain your data while your account is active.

If you delete your account, we delete or anonymize data unless required by law.

9. Cookies & Tracking

We use cookies for:

• Authentication

• User experience

• Analytics
  
  
  

You may disable cookies in your browser, but some features may not work.

10. Children

EdgeFlo is not intended for users under 18.

11. Policy Updates

We may update this Privacy Policy as needed.

The new version will be posted on this page.

12. Contact

For privacy questions:

Email: support@edgeflo.com

Company: EDGEFLO PTE. LTD., Singapore